Our refund policy is robust and customer-oriented. If you encounter significant challenges in utilizing our tools, you are eligible for a full refund, provided you submit your claim within 365 days of your purchase. We value your understanding in this matter.
Eligibility for a Refund:
- Technical Issues: Should our tools exhibit any major malfunction, our initial step is to attempt resolution. If the issue persists and is not resolved even with author support, a refund is granted.
- Inaccessibility of Features: If you are unable to use the theme demo or specific features in any of our tools, you qualify for a refund.
Situations Not Eligible for a Refund:
- Change of Mind: We regret that we cannot issue refunds if you simply change your mind. We appreciate your comprehension in this regard.
Refund Processing Time:
- Upon approval of your refund request, the refunded amount will be credited back to you within 3 to 5 business days.